Polaris Bank has emerged the Best Deposit Money Bank (DMB) in consumer protection. The award was in recognition of the bank’s strong leadership in prompt resolution of transaction issues within the industry.
The award was presented to the bank at the Jos Bankers forum – an Annual Dinner and Award event organised by the Central Bank of Nigeria (CBN), Jos branch, to recognise and reward DMBs for their performance in 2019.
Speaking on the award, the Managing Director/CEO of Polaris Bank, Tokunbo Abiru, thanked the organisers for their due diligence in selecting Polaris Bank, among other awardees and “recognizing its stellar performance in promptly resolving customer complaints”.
On the challenges faced by customers over Issues bothering on response to various customer complaints including ATM cash retract, excess charges and other e-channels dispute received from the CBN for resolution, Abiru noted in particular steps being taken to resolve some of these issues.
He stated with emphasis that these occurrences which experts ascribe to infrastructure deficit, remain the most common pain points among customers who engage in banking transactions. He noted that banks and relevant stakeholders are doing all within their powers to ameliorate these issues for the benefit of customers.